Privacy Policy

This Privacy Policy describes how GrowthDock Pro Pte. Ltd. ("GrowthDock Pro", "we", "us", or "our") collects, uses, discloses, and protects personal data when you visit our website at growthdockpro.pro, communicate with us by email or telephone, submit an enquiry through our contact form, or otherwise interact with our marketing agency services. We are committed to handling personal data responsibly and in accordance with applicable laws, including the Personal Data Protection Act 2012 of Singapore ("PDPA").

Please read this policy carefully. By using our website or providing personal data to us, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use our website or submit personal data to us.

1. Data controller

The data controller responsible for your personal data is GrowthDock Pro Pte. Ltd., registered in Singapore, with its principal place of business at 8 Jiak Chuan Road, #02-01, Singapore 089265. You may contact us regarding privacy matters at [email protected] or by telephone at +65 6227 4180 during our business hours (Monday to Friday, 09:00 to 18:00 Singapore Time).

2. Personal data we collect

We may collect the following categories of personal data depending on how you interact with us:

2.1 Information you provide directly

• Contact and identity information: your name, email address, telephone number, job title, company name, and any other details you include in messages submitted through our contact form or sent to us by email.
• Enquiry content: the substance of your message, project requirements, budget indications, and any attachments or supplementary information you choose to share.
• Communication records: records of correspondence between you and our team, including email threads, meeting notes where applicable, and follow-up actions.

2.2 Information collected automatically

• Technical data: IP address, browser type and version, operating system, device type, referring URL, pages viewed, time and date of access, and general geographic location derived from IP address.
• Cookie and storage data: information stored through cookies and similar technologies as described in our Cookie Policy, including your cookie consent preference stored in your browser's local storage.

2.3 Information we do not collect through this website

Our public website does not process payments, store login credentials, or collect government identification numbers. We do not knowingly collect personal data from children under the age of 18. If you believe a minor has submitted data to us, please contact us so we can delete it promptly.

3. How we use personal data

We use personal data for the following purposes, relying on appropriate legal bases under the PDPA including consent, legitimate interests, and contractual necessity:

• Responding to enquiries: to read, assess, and reply to messages submitted through our contact form or sent directly to our email address.
• Providing services: to deliver marketing agency services when you become a client, including project management, reporting, and account communication.
• Website operation: to maintain, secure, and improve our website, diagnose technical issues, and ensure compatibility across browsers and devices.
• Legal and compliance: to comply with applicable laws, respond to lawful requests from authorities, enforce our Terms of Service, and protect our rights and the rights of others.
• Business administration: to maintain internal records, manage vendor relationships, and conduct ordinary business operations related to our agency activities.

We do not use personal data collected through this website for automated decision-making or profiling that produces legal or similarly significant effects. We do not sell personal data to third parties.

4. Marketing communications

If you have engaged with us as a client or opted in to receive updates, we may send you information about our services, industry insights, or event invitations by email. You may withdraw consent or opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us at [email protected]. Opting out of marketing does not affect transactional or service-related communications necessary to fulfil our contractual obligations.

5. Disclosure of personal data

We may share personal data with the following categories of recipients, subject to appropriate safeguards:

• Service providers: hosting providers, email delivery services, CRM platforms, and other vendors who process data on our behalf under contractual obligations to protect personal data and use it only for specified purposes.
• Professional advisers: lawyers, accountants, and auditors where disclosure is necessary for legal, regulatory, or business advisory purposes.
• Legal requirements: courts, regulators, law enforcement, or other authorities when required by applicable law or to protect our legitimate interests.
• Business transfers: in connection with a merger, acquisition, reorganisation, or sale of assets, personal data may be transferred to the successor entity subject to equivalent privacy protections.

We require third-party processors to implement appropriate technical and organisational measures to protect personal data. We do not authorise service providers to use your personal data for their own marketing purposes.

6. International transfers

Our primary operations and data storage are in Singapore. Where personal data is transferred outside Singapore — for example, to cloud hosting infrastructure or email services with servers in other countries — we ensure that appropriate safeguards are in place as required by the PDPA. These safeguards may include standard contractual clauses, binding corporate rules, or transfers to jurisdictions recognised as providing comparable protection.

7. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. General retention practices include:

• Contact form submissions: retained for up to twenty-four months from the date of submission unless a business relationship is established, in which case data is retained for the duration of the relationship and an additional period as required by law.
• Client project data: retained for the duration of the engagement and up to seven years thereafter for contractual, tax, and dispute resolution purposes.
• Server and access logs: retained for up to twelve months unless required for security investigations.
• Cookie consent records: stored locally in your browser until you clear site data or change your preference.

When personal data is no longer required, we securely delete or anonymise it in accordance with our data retention schedule.

8. Security measures

We implement reasonable administrative, technical, and physical safeguards designed to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include HTTPS encryption for data in transit, access controls limiting data to authorised personnel, secure hosting environments, and staff training on data protection practices.

No method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any credentials associated with client portals or shared project tools we may provide under separate arrangements.

9. Your rights under the PDPA

Subject to exceptions under applicable law, you have the following rights regarding your personal data:

• Access: request confirmation of whether we hold personal data about you and obtain a copy of that data.
• Correction: request correction of inaccurate or incomplete personal data.
• Withdrawal of consent: withdraw consent for processing where consent is the legal basis, understanding that this may affect our ability to provide certain services.
• Data portability: where applicable, request transfer of your personal data to another organisation in a structured, commonly used format.

To exercise any of these rights, contact us at [email protected] with sufficient information to verify your identity. We will respond within the timeframe required by the PDPA, typically within thirty days. We may charge a reasonable fee for manifestly unfounded or excessive requests as permitted by law.

10. Third-party links

Our website may contain links to third-party websites, including Google Maps when you enable functional cookies on our contact page. We are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party services you access through our website.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Material changes will be communicated by posting the updated policy on our website. Your continued use of the website after changes are posted constitutes acceptance of the revised policy.

12. Contact and complaints

If you have questions, concerns, or complaints about this Privacy Policy or our handling of personal data, please contact us first so we can attempt to resolve the matter:

GrowthDock Pro Pte. Ltd.
8 Jiak Chuan Road, #02-01, Singapore 089265
Email: [email protected]
Phone: +65 6227 4180

If you remain dissatisfied after contacting us, you may lodge a complaint with the Personal Data Protection Commission of Singapore (PDPC) at www.pdpc.gov.sg.